Help Desk Services
Our Help Desk objective is to provide a service that is both time and cost effective. We have two Help Desk Technicians in our department to service your technology needs. Areas of expertise include desktops, laptops, smart phones and tablets; Windows and Apple Operating Systems, Microsoft Office, Virus/Malware Cleanup and Network Connectivity.
Features:
- 24/7 access to website to submit new tickets and track issues;
- Check past requests;
- Dynamic collection of technical solutions ar emade available to users that often times prevent the need for a ticket;
- Complete history of all ticket correspondence.
How It Works:
- Users can login at any time and open a ticket from anywhere by going to https://iu20.freshservice.com/;
- A technician will be assigned to a ticket based upon expertise and availability;
- The technician will reach out to the user and in most cases, establish a remote session to solve the problem;
- Site visits will be made as needed;
- The technician will always confirm that the user is satisfied with the solution prior to closing a ticket.